FREE SHIPPING On Orders Of $ 99 +
  • en
  • es
  • fr
    FREE SHIPPING On Orders Of $ 99 +
    Cart 0

    Returns & Refunds Policy

    Return Policy

    We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

    Returnable items

    Items that can be returned / refunded or exchanged within the warranty* time following the criteria described below:
    1. Faulty items with manufacturing defects.
    2. Items received in the incorrect size/color.
    30 days from the receipt date.
    *7 Days No Reason Return

    If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the exchange or refund of the item price minus a restock fee of USD $10. In certain cases Customer Support agents might waive this fee, they will inform you if this is your case.
    You will be responsible for paying the return shipping fees
    Please submit a "Return or Exchange" ticket within 7 days of the order being received. 

    Note: Items that can be returned/refunded within 7 days of receipt must follow the criteria described below:
    1. Items are in the original packing with tags.
    2. Items are in brand new condition: unwashed, unworn, unused, and unaltered.
    *NO EXCHANGES/RETURNS for women's /men's swimwear due to sanitary reasons.


    All return requests must be authorized by our Customer Service team before shipping to our return address which will be provided to you after approval of your request

    Non-Returnable Items

    We cannot accept returns under the following conditions:

    1. Items outside the warranty time-frame.
    2. Washed, worn, used, tag-removed, or misused items.
    3. Items under the following categories are non-returnable for customer's reason:
    *Customer's Reason: no longer needed, bought by mistake, not as expected, changed my mind, etc.

    Before Making a Return Request

    If for any reason you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
    If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore you will still be liable for the total cost of the product/s plus taxes and all applicable fees.
    Packages refused are not returned to our warehouse, they are kept by the shipping/courier company (due to lack of payment of fees and proper return address on label) and later on destroyed or sold/given away.
    Please understand that no refund will be issued in this situation, instead you will be liable for the cost of the merchandise! 
    In all of the following cases you are responsible for the cost of merchandise:
    Wrong address/no consignee
    Invalid contact information/ no answer to the delivery calls & emails
    Customer refuses to accept package/pay tax fee/ complete customs clearance
    Didn't collect package by the deadline

    Return address & refunds

    Return address: Please contact the customer service to find the details. Please always submit a" Return or Exchange "Ticket to customer service first ( to obtain the return address. We don't process returns by phone.
    Please contact us to including your Order # in the subject line. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
    Refunds: The Customer Service agent assigned to your specific case will take the decision to either accept or refuse a return/refund request if you do not comply with all the conditions outlined in this policy.
    To receive a refund, please return your product once the return has been approved, please ensure that the garment is unworn, unwashed, tags are still attached, and within the return period indicated to you by the agent. Once your return is received, you will be emailed a REFUND NOTICE within 3 business days and the refund will be made to your original method of payment.
    The time that it takes for the funds to reach your account depends on your bank/credit institution. Please contact them to know when it will show on your account/statement.
    In case you wish to EXCHANGE an item to a different size or a different product altogether, follow the same procedure as return/refund and at the time we receive back the package containing your order, we will issue you a store credit within 3 days to purchase the size/color or product you like. Note that in this case we will NOT deduct any restock fee as we do with Returns/Refunds, but we'll credit you for the total of the amount you originally paid for your order.


    If you want to return the product, please confirm that you’ve received your package, by sending "Order Received" to In your email include your Order Number and submit a "Return" or "Exchange" Ticket request with supportive proof(photos or videos) showing the condition of the product. After you submit your ticket, our Customer Service will approve your return request (or reject) according to our policy, warranty, product status, and the proof you provided.

    We are also not liable for any after-sales issues that have been mishandled without any prior approval from Frimunt Clothing Co. We also require justifications for every claim, such as photos, video proof, etc.
    Trackable Packages Inquiry Period
    Please note that all shipping companies only accept inquiries submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
    * Expedited Express: Up to 30 days from the shipped date.
    * Expedited Postal/Priority Line/Economy Air: Up to 60 days from the shipped day
    * Postal service - tracking: Up to 90 days from the shipped date.

    Package Delivery Follow-Up & Review Invitation
    We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
    * Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards in the form of Gift Certificates. (Our system will auto-confirm the delivery if no update comes from your side.)
    * If you haven't received the package yet, please contact Customer service for help.
    If you need assistance, please chat with us through the chat widget on the main page or please write to us to