Returns & Refunds Policy

At Frimunt Clothing Co., we strive to provide products and services that delight our customers. While we hope you’re happy with every purchase, we understand that returns may occasionally be necessary. Please read our policy below carefully before initiating a return or exchange.

✅ Eligible Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order under the following conditions:

You received a faulty item with a manufacturing defect.
You received an item in the wrong size or color than what you ordered.

📌 If we sent the incorrect size despite your order being placed correctly according to the size chart, we will gladly accept a return or exchange at no additional cost to you.

❗ If the wrong size was chosen by the customer, we cannot accept a return or exchange. Every product page includes a detailed size chart, and it is the customer's responsibility to consult it before placing an order.

🔁 7-Day No Reason Return Policy

If you’re not fully satisfied with your purchase and the product is still in brand new condition, you may request a return within 7 days of delivery, subject to a $10 USD restocking fee.

Return shipping costs are the responsibility of the customer.
The restocking fee may be waived at the discretion of our customer service team.

To be eligible:

The item must be unworn, unwashed, unaltered, and with original tags and packaging.
Submit a “Return or Exchange” request to customer.support@frimunt.com within 7 days of receipt.

🚫 Hygiene Policy: Swimwear, panties, briefs, and intimates cannot be returned or exchanged under any circumstance, unless a product defect is proven and approved.

❌ Non-Returnable Items

We are unable to accept returns in the following cases:

Return requests outside the 30-day window
Items that are washed, worn, used, or have tags removed
Customized or personalized items (e.g., custom sizing, engraved items)
Returns due to customer reasons, including:
- No longer needed
- Bought by mistake
- Not as expected / changed mind
Refused deliveries or unclaimed packages (see below for clarification)

🚫 Refused Deliveries & Return-to-Sender

Orders returned due to:

Wrong/incomplete address
Invalid contact information or unanswered delivery attempts
Refusal to pay customs/import fees
Not picking up the item before the carrier's deadline

...are not eligible for refunds. These packages are not returned to us but instead are held or disposed of by the shipping company. Frimunt Clothing Co. cannot be held responsible in such cases.

📦 Returns Process & Address

Before sending any return, you must obtain authorization from our customer service team.
Do not return packages to the address listed on the original shipping label.

Email customer.support@frimunt.com with “Return” or “Exchange Request” in the subject line and include your Order Number.
Attach clear photos or video proof showing the condition of the item.
Our team will review and respond with return instructions if your request meets policy criteria.

📨 You must confirm receipt of your order by replying “Order Received” before return processing can begin.

💵 Refunds & Store Credit

Once your return is received and approved:

A refund will be issued to your original payment method within 3 business days.
Refund times may vary depending on your bank or credit card company.

If you wish to exchange your item for a different size or product, a store credit will be issued for the full original amount (no restocking fee). This credit can be used to place a new order.

📬 Shipping Inquiries & Delivery Follow-Up

If you haven't received your package, contact us within these periods depending on your shipping method:

Expedited Express: 30 days from shipment
Expedited Postal / Priority Line / Economy Air: 60 days from shipment
Standard Postal with tracking: 90 days from shipment

You may receive a follow-up email inviting you to confirm delivery and leave a review.
If your order is still pending delivery, please contact us before confirming receipt.

📞 Need Help?

For assistance, please use the chat widget on our website or email:
📩 customer.support@frimunt.com
Visit our contact page: https://frimunt.com/pages/contact-us