Returns & Refunds Policy
Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned / refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items with manufacturing defects.
2. Items received in the incorrect size/color.
1. Faulty items with manufacturing defects.
2. Items received in the incorrect size/color.
*Warranty:
- 30 days from the receipt date.
- 30 days from the receipt date.
*7 Days No Reason Return
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the exchange or refund of the item price.
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the exchange or refund of the item price.
You will be responsible for paying the return shipping fees.
Please submit a "Return or Exchange" ticket within 7 days of the order being received.
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: unwashed, unworn, unused, and unaltered.
*7 days ONLY for women's /men's swimwear
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: unwashed, unworn, unused, and unaltered.
*7 days ONLY for women's /men's swimwear
Return Conditions：
All return requests must be authorized by our customer service team before shipping to our return address.
Non-Returnable Items
We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer's reason:
*Customer's Reason: no longer needed, bought by mistake, not as expected, changed my mind, etc.
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer's reason:
*Customer's Reason: no longer needed, bought by mistake, not as expected, changed my mind, etc.
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline
Return address & refunds
Return address: Please contact the customer service to find the details. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your Frimunt Account. You can either use Credits to pay for a new order.
We are unable to offer cash refunds; however, we'll be happy to issue you a digital store credit.
To return your product once the return has been approved, please ensure that the garment is unworn, unwashed, tags are still attached, and within the 14 day return period. Once your return is received, you will be emailed a store credit within 3 business days. Due to how quickly we sell out of merchandise, we are unable to offer exchanges at this time.
Unfortunately due to how quickly our items sell out, we are unable to offer exchanges a this time. At the time we receive your return, we will issue you a store credit within 3 days to purchase the size you like.
Note:
If you want to return the product, please confirm that you’ve received your package, by sending "Order Received" to customer.support@frimunt.com. In your e-mail include your Order Number and submit a "Return or Exchange" Ticket request with supportive proof(photos or videos). After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.
We are also not liable for any after-sales issues that have been mishandled without any prior approval from Frimunt Clothing Co. We also require justifications for every claim, such as photos, video proof, etc.
We are also not liable for any after-sales issues that have been mishandled without any prior approval from Frimunt Clothing Co. We also require justifications for every claim, such as photos, video proof, etc.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from the shipped date.
* Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day
* Postal service - tracking: 90 days from the shipped date.
Package Delivery Follow-Up & Review Invitation
We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven't received the package yet, please contact Customer service for help.
If you need assistance, please write to us using our Contact Form on our "Contact Us" Link
https://frimunt.com/pages/contact-us